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Odoo is easy to use and understand. It is a software that can be installed quickly within a company but to configure it it is necessary to use the consulting service of an Odoo expert. Their knowledge will help greatly in the configuration of the software package. Our Odoo experts are here to support and advise you in order to answer your needs as precisely as possible. Their experience, knowledge and technical skills will be there to help you achieve all your professional projects with Odoo.
The Odoo consultant will assist companies in defining their needs, in adapting the software and its configuration and finally in training users. Our trainings will also allow the proper access to the different applications and functions of Odoo enterprise. Come and discover all the functionalities of the Odoo software during the training courses, from CRM to accounting, through the creation of dashboards or the management of sales, purchases, production and thousands of others.
Odoo Functional training
Odoo Functional Training will be provided by our Odoo experts. This functional training program includes – Individual Training Programs and Group Training Programs. Odoo functional knowledge helps you to know about the usability of the software. Our main objective of offering this functional training that you can gain overview of all features of Odoo.
Our affordable Odoo Training Programs will be delivered by Odoo Domain Experts who have the rich experience in all aspects of Odoo. Most of the time during training will be spent in learning the different modules and their interaction between Odoo apps.
Support
For the registration and management of bugs, issues, features, actions and scheduling, Aniar uses Odoo. Through a platform, accessible to certain people, issues can be reported. These issues can be reported based on a priority. Of course, direct telephone contact is also possible. In the process, one or a number of spocs will be given access to this system.
Within the SLA, Aniar has the following classification of urgency:
High: Issues that need to be resolved quickly but are not disruptive to work. Aniar responds within 1 day and starts work within 2 days.
Normal: Issues that need to be resolved but do not directly affect work. Aniar responds within 1 week and starts work within 2 weeks.
Low: Issues that need to be resolved when there are no urgent issues. Aniar will perform the work when the higher priority issues are resolved.
Maintenance
Thanks to a service level agreement (SLA), the customer has a guarantee of availability and commitment from Cravit to follow up on any requested improvements and enhancements and ensure the continuity of the Odoo production environment
Aniar distinguishes the following maintenance types:
- Corrective maintenance and questions after Go Live
- Extensions and/or additions
- Updates or upgrades
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